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Collections & Disputes

An efficient collection process and dispute resolution while building customer loyalty

A very difficult task is to maintain a good business relationship with a customer and, at the same time know that he has poor payment history. The best way to successfully ensure the collection of outstanding accounts while maintaining customer satisfaction is to have a clear and standardized collection strategy based on best practices. Regardless of the strategy you chose, the ultimate objective is always the same: reduce your outstanding balances (DSO), minimize the risk of non-payment, and optimize your working capital.

collections and disputes

The Serrala Collections & Disputes solution will support you in successfully executing your collection policies by offering best-practice processes and digitizing all your collections-related business operations with embedded robotic process automation. We are the only vendor who covers the entire accounts receivables process, including collections and dunning, dispute and deductions, legal collections, outsourcing, and factoring, enabling you to apply the collection strategy best fit for your business.


> best practices facilitate the collection process
> standardized procedures from complaints to write-offs

> solution for exceptional business processes and requirements (automation of deductions, rebates and trade promotions)